Q&A with Lee Hickerson, Senior Quality Engineer - Romeo RIM

A: The ability to have a work/life balance and location was incredibly attractive.

A: I’ve got a lot of things going on each day, revolving around problem solving, talking with customers and suppliers, meeting with operations management, recording and reviewing data, participating in new launch activities and updating quality metrics for ongoing tracking.

A: It means more: more trained problem solvers, more resources at the front end of product launches, and more support from those who believe in serving.

A: There is variation in the controlling process, whether you’re talking mechanical or human, which is important. Designing for manufacturing, and higher heat applications also pose their own challenges. We’re confident we have the technology, people and attitude to solve any problems our customers have in terms of need.

A: Quality is thought of, and used, at every stage of product life. From design to the end user, and for us it really starts with standards. We pay very close attention to many aspects of quality control including work instructions, gauges, process measurements, failure mode and effects analytics, control plans and of course training. I think our approach to quality can be summed up by our Quality Vision Statement that we put together for our team:

#1 We will work to serve All

#2 We respect everyone we interact with

#3 We are training our team, making them more valuable than they already are

#4 We launch new product with integrity and vigor

#5 We are problem solvers

#6 We innovate, create value and eliminate waste

#7 We are the data collection and connection

#8 We commission ourselves to drive towards zero defects

#9 We are committed to meeting the requirements of ISO 9001

#10 We do not stop, in effort, to reach the end goal

We are Romeo RIM Quality!